Frequently Asked Questions
Everything you need to know about shopping the latest DKNY collections.
What is your standard shipping policy for domestic orders?
We offer standard ground shipping on all domestic orders, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
How can I return or exchange a fashion item?
DKNY accepts returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Use our online portal to generate a prepaid return shipping label.
Which payment methods are accepted on the DKNY website?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I determine my correct size for DKNY apparel?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for our signature modern silhouettes.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your DKNY account.
Are DKNY products covered by a warranty?
We take pride in our craftsmanship. If you receive a defective item or experience a quality issue, please contact our customer service team within 90 days for a replacement or repair evaluation.